Disappointed - For over 6 years, we've been taking our pets to Gaide Animal Hospital since moving to Jackson. At the time, I was told by my neighbors that they are known for being a little bit more pricey but do a great job when it comes to taking care of pets and how they treat all of the animals they see... And that still holds true to this day. But since this VCA came into the picture, things changed. Prices have gone WAY up, more of the staff doesn't seem as "Pet Friendly", and I even had my cat carrier gone missing. A bright pink carrier with my last name written in LARGE black letters, gone. Today was the last straw. I schedule an appointment for my dog to have his teeth cleaned and was originally told about $117 (But nothing was written down - My fault). No problem, that's about what I've paid in the past. Today I walk in and start to check in my dog, I was asked to wait while someone "talked" to me about the teeth cleaning. I overhead the vet tech say "I'm making sure he wasn't given a quote" - That should have tipped me off. A few moments later and I'm presented with a piece of paper breaking down what each item of the procedure will cost - Nothing wrong with that..... A new price of over $400! - Yeah, I'm done coming here! That's ridiculous!!
Dr.Kllotz is wonderful. She has been there for for over 10 years now I believe. I love my dogs and give them a good "rundown " every morning., still on one of my dogs, she found 5 fatty cysts in all 5 areas of a dog where the lymph glands are. I was amazed!
They love animals. Dr. Gaide, Dr. Klotz, Dr. Lucas, Harshbarger, are the best. Need to set appointment. The wait is less. The counter/clerk girls work very hard to keep things going. We feel they could use 1 more staff at back for processing prescriptions & exits. One tip! Always get in line & check in whether u have appointment or not. Prices compatible to other vets in Jackson, MI. They will send reminder cards once your a client. We love them
After fours hours I called to check on my dog, they said they were running behind and didn’t get his teeth cleaning done, but since they already gave him a sedative they would keep him. Without charging me extra of course. Wait, you drugged my dog for no reason, planned to keep him in a cage overnight and hadn’t called me yet???
Amazing!!! My pets feel safe here. Dr. Gaide and the other Veterinarians love animals and it shows. This is the first vet that my pets like going tto!!!There is no problem they can't handle. Some of the front desk people are lacking, but, when your pets are cared for this well, you can overlook it.
Today was the last straw for me.... besides the receptionist being extensively rude, the prices going up (drastically) and the reduction of hours open, my dog’s well being is not something I will compromise!!!
This business is not what it once was.... it was a mistake to merge with VCA.
I will continue to go there. It is more up to date on things since the VAC have joined the team.!
Vca Gaide Animal Hospital is a US Veterinary Care based in Jackson, Michigan. Vca Gaide Animal Hospital is located at 539 N Blackstone St, Jackson, MI 49201, USA.
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