Bob’s team, Paul, Jessie and Mathew, all love the work they do, and is shows in every aspect of their work, and interaction with their customers. They too delivered as promised, following a process developed though the experience of installing 100’s of kitchens, they are honest, kind, professional, clean, polite, mature, experienced, arrived each day as promised, on time, worked all day, and night when needed.
Tim is superb, honest, experienced and kind, was always available, email, text, phone calls and in person. We worked though the design, Tim providing his expertise, adding his years of experience to our thoughts, we knew very little, since this was our first complete kitchen remodel. The results were a flawless layout from new floor to resurfaced ceiling. The final price was obviously reasonable, but also clear, and concise from the start, with no surprises either during or after the project was complete. Time from start to finish, as promised ahead of time, this due to Tim picking the BEST contractors in the world!
I am very disappointed with the service I received. The staff was helpful before making the sale and after the sale was made, the customer service was horrible. I was kept waiting several times for more than 30 minutes - . the staff never acknowledged my waiting. I would definitely shop elsewhere.
We have remodeled 2 bathrooms in the last 2 years. We found our sales person, Andy, to be very professional and knowledgeable. He offered options and ideas that we would never have thought of if we had just bought fixtures and cabinets from the big box stores. For bath #1 the fixtures arrived a month before we were ready to install. When we opened the box for the toilet, it was damaged. We contacted Andy and he stopped what he was doing to immediately drive 35 miles to bring a replacement.
Demo of the kitchen down to subfloor and drywall, including removal of soffits, 1 day (Friday), then day 2 & 3 (Monday & Tuesday), everything was installed, except quartz countertop and backsplash. A temporary sink and top was installed, as promised, allowing us to live in the kitchen until the countertop was created and installed, 3 weeks later, as promised. Total ‘no kitchen’ downtime? Friday through Tuesday, 3 working days! Excellent! The counter top was installed by another local team picked by Tim, sorry I do not know the company name, it turned out wonderful, installation was flawless. The subway tile backsplash was installed by Paul and his team, including custom tile work behind the sink, using 3 tiles from Tuscany, with design help from Paul, what a great guy, it was fun to design with Paul and turned out wonderful.
Were there hiccups, yes, small ones no big ones. Paul and his team discovered some manufacturing flaws, YES the installers pointed the flaws out to US, in the cabinet doors, which Tim immediately ordered replacements, and the guys replaced them when the cabinet doors arrived a week or so later. There were a few other very small issues, calking cracking, missing moldings in the original order. Again, no issues, one phone call and they were fixed.
New kitchen exceeded expectations, we love it!
I purchase a kitchen 2 years ago and now have to replace it. My cabinets are made by kountry cabinets. The employee came to my house and measured, which was all wrong so our installer had to cut and build the space out for the cabinets. I was told these were not the best cabinets but the second best. The draws only open half way and all the shelf's in the pantry has. been reinforced to hold my food. I tried to contact the kitchen shop several times with no luck. This will be our last home because of our age and health, I made it very clear to the young lady I dealt with what I wanted . I am very disappointed with the service and product I got , I would never believe the kitchen shop would allow this cheaply made product to be sold out of there business an not stand behind it. My advice is look elsewhere for cabinets.
We would highly recommend both Tim McKnight, and the Kitchen Store in Jackson, for kitchen and bath design and installation as well as Bob Podlewski & Sons full service contractors, for any and all work around the house. Next year? Concrete replacement outside, yes Paul said no problems.
Tim McKnight (Kitchen Store, Jackson, MI) design consultant/salesman and Bob Podlewski & Sons, Tim’s “go-to” kitchen contractors, Bob, Paul, Jessie, and Matthew all delivered as promised, and then some.
Let me start by saying we NEVER hire anyone to do work around the house, NEVER! The stories I have heard from others about their very bad experiences with contractors. Also, I consider myself handy around the house, but it takes time and I do not have any experience with remodeling a kitchen.
Kitchen Shop is a US General Contractor based in Jackson, Michigan. Kitchen Shop is located at 3510 Page Ave, Jackson, MI 49203, USA.
Please contact with Kitchen Shop using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kitchen Shop opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find General Contractor in Jackson