They also got several details wrong and it took several long phone calls to correct them. The groom wanted neck ties both for himself and all the groomsmen and they gave him a bow tie. After a lengthy phone call where I was put on hold several times, I was told that changing to a neck tie would be a $40 "rush fee" charge when it was their mistake in the first place! I managed to get it taking away by making them realize it was their mistake. His measurements appointment took nearly an hour, even though the person working there only spent roughly 10 seconds measuring him. The rest was setting up our wedding party and the salesman being completely rude and pushy and refusing to take no for an answer and trying to make us have a full suit rental both for the groom and the rest of the wedding party.
I shop here often, and they always have a nice selection of dress clothes. The staff is also always super helpful, and friendly. They can be a bit pushy, but they work on commision so you should expect that.
My husband loves to buy his clothes here. Amazing selection of classy menswear. He has enjoyed all of the employees he has worked with. He especially likes his custom tailored suit.
They were trying to charge a 20$ late fee per rental because some of my party didn't realise they were open Sunday....I'll be taking any further business elsewhere.
They also gave one of our wedding party quite a hassle when trying to supply his measurements. He had his measurements taken by another Men's Wearhouse only 2 months before for another wedding, and tried to give his measurements and payment over the phone. They refused to accept payment over the phone and insisted he *must* drive there and pay in person. Our groomsmen were only renting vests & ties so it was only around a $40 charge; paying over the phone should not have been an obstacle (especially when I am able to pay hundreds of dollars for my wedding dress over the phone in a snap with David's Bridal).
Don't expect to be waited on if you show up in jeans and a t-shirt. Clothing on display is not labeled for ease of size recognition, good luck sorting through all of the overpriced clothing. I was unablw to find one jacket that was close to my size. You must be slim with no shoulders or arms to find a suit here.
Overall it was quite a hassle for everyone involved and I was apologizing profusely to everyone who had to deal with their poor service; not something you want to deal with for your big day. I would not recommend them and if you can find another option, I encourage you to do that instead.
Unfortunately had a rather poor experience with this Men's Wearhouse. They were incredibly unorganized and couldn't seem to remember our name, as well as pushy.
When our ring bearer and his mother went in for his initial measurements, they were told they did not have any wedding party under our name (despite our calling to confirm our name and appointment with them TWICE beforehand!).
Men S Wearhouse is a US Clothing Store based in Jackson, Michigan. Men S Wearhouse is located at 1228 Jackson Crossing Suite J104, Jackson, MI 49202, USA.
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