The customer service is stellar, and I always get taken care of. They are quick and make it so easy to get your car fixed.
I have always received excellent service from Jim Winter. No complaints.
Worst experience I ever had, felt ripped off everytime I had to deal with this company. Salesman Mark was great, but that is where it stopped. Sales manager Gary was very rude, disrespectful and talked right over and through me as I was attempting to voice some of my concerns. Finance ran us through the mud, after explaining to them we prefer a local credit union and we are aware they are a "preferred lender" of Jim Winters, they still ran our credit through 9 lenders (which I was told 3, but had to find out on my own it was actually 9) before finally calling myself to the original credit union I requested in the beginning and got a loan. Set an appointment for service, that they postponed it for a week, only for them to tell us now its 80 miles out of warranty and nothing they could do. Coming from a person that has bought 4 new cars in the last 7 years, you would think they would want to keep me around. This is my first time ever leaving a Google review because in my opinion most businesses deserve at least a chance to make it right, but I think after 3 different incidents all going poorly, I had enough.
This place has a great service department with reasonable prices, friendly staff and a great lounge with WiFi, coffee and water while you wait.
Fantastic Service Dept. That is Jamie & Jeff.
Jim Winter Automotive Group is a US Car Dealer based in Jackson, Michigan. Jim Winter Automotive Group is located at 3303 W Michigan Ave, Jackson, MI 49202, USA.
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